Support

Questions about a ride

Your transportation provider's dispatch office holds your rider's schedule and can change it, add a stop, or tell you where a vehicle is right now. Contact them first. Their phone number is on your paperwork and, for families, inside NC Parent.

Problems with NC Driver or NC Parent

Write to admin@thearkplatform.com and include:

• which app, and the phone model and Android or iOS version,
• what you tapped and what you expected to happen,
• what happened instead, with a screenshot if you have one,
• the email address on your account.

Permissions the apps need

NC Driver needs location access, including while the app is in the background, to run a route. Without it the app cannot show the vehicle to dispatch or to families, and it will not let a route start. It also asks to send notifications so drivers see schedule changes.

NC Parent asks only to send notifications, for pick-up and drop-off alerts. It never uses the family member's location.

Both permissions can be changed in the device settings under the app's name.

Delete your account

Send an email to admin@thearkplatform.com from the email address on your account, with the subject "Delete my account" and the name of the app. We will confirm by email, remove your sign-in and the notification token for your device, and tell your organization, since they created the account.

Records of completed trips belong to your transportation provider and stay in their records for as long as their contracts and the law require. If you are a driver or family member who wants those corrected, contact your organization.

Privacy requests

Requests to see, correct, or delete information are handled as described in our privacy policy. Write to the same address.